Useful Contacts
London Borough of Lambeth
Heating and Hot Water Repairs: 020 7926 6000
Housing Benefits: 020 7926 6000
Rent Telephone Payment Line: 020 8290 2086
Complaints
Complaints Policy and Procedure Summary
The procedure deals with
1. Complaints about estate services, the Co-operative or those acting on its behalf.
except they fall within the Anti- social behaviour and harassment policy and procedure.
3. Breaches of or Equal Opportunities Policy and Procedures except where they fall within the Anti- social behaviour and harassment policy and procedure.
Complaints may fall into 3 categories which are handled in different ways under the Management Agreement:
1. Anti-social behaviour and harassment
2. Residents Disputes
3. Complaints about the London Borough of Lambeth
How Complaints should be Made
1. In writing in a letter addressed to the Estate Manager (or if about the Manager, to the Secretary of the Co-operative) at the Estate Office.
2. All complaints will be recorded and reported in the Co-operatives monitoring reports to the Management Committee
Investigation, Timetable and Reporting
Please contact the estate office for a copy of the full policy and procedure